denconsumerres
Notes on: Denzin, N (2001). The
Seventh Moment: Qualitative Enquiry and the
Practices of a More Radical Consumer Research. Journal
of Consumer Research, 28:324-- 30. DOI:
10.1086/322907.
Dave Harris
Qualitative enquiry is a reformist movement that
began in the early 1970s, and there are different
paradigms involving 'complex epistemological and
ethical criticisms of traditional social science
research' (324) later developments included the
narrative turn, the understanding that writing is
'not an innocent practice' (it is gendered for
example), that there are new ways of doing
ethnography including involving drama fiction
performance test tests and poetry. Social science
journals publish fiction, civic journalists are
experimenting with critical ethnography. Its
appeal it is increasing and this may be the
seventh moment, 'a period of forment and
explosion' and breaks with the past, a focus on
previously silenced voices, performance texts, a
concern with moral discourse and with critical
conversations about democracy and social
stratification. [these seven moments are defined
in note 1. They 'simultaneously operate in the
present'. They are the 'traditional (1900 – 50),
the modernist (1950 – 70), blurred genres (1970 –
86), the crisis of representation (1986 – 90),
post-modern or experimental (1990 – 95), post
experimental (1995 – 2000) and the future)'
We need to change the world in positive ways by
making these practices more widespread, for
example into consumer research. For cultural
studies, consumption means a site where 'power,
ideology, gender, and social class circulate and
shape one another (325). Consumers can be
empowered or disenfranchised, or stereotyped. They
are 'trapped within a hegemonic marketplace' and
anyone who challenges hegemonic practices are only
'located in an ever expanding post-modern market
tailored to fit their individual needs. There is a
wider '"circuit of culture"' [quoting du Gay!] — meanings
are defined by mass media [and engineers!] and
there is a circuit connecting several distinct and
contingent processes which mutually influence each
other. Human experiences not just a matter of
interaction or social acts — we 'live in a
second-hand world', and, as Mills argued, they
stand between human consciousness and material
production. This second-hand world is naturalised
and made invisible by the mass media, as Barthes
argues, and this is done in the commercial
interests of the media. They create audiences who
become consumers of the advertised products; who
engaging consumption practices 'that conform to
the norms of possessive individualism'; support
the strategic policies of the state via public
opinion; are persuaded not to see themselves as
commodities.
Qualitative researchers are not objective or
politically neutral, outside the circuits of
culture' but are 'historically and locally
situated within the very processes being studied'.
Historical and gendered selves are created with
their own history of shifting identities depending
on how consumption is being shaped. There is no
absolute methodological certainty, only
standpoints. All observation is theory laden.
There can be no value free knowledge, so no naive
realism or naive positivism. Instead we have
'critical and historical realism, and various
versions of relativism' [held at the same time?
Tactically?]
We can undertake critical interpretive consumer
research at each stage of the circuit of culture,
to untangle and disrupt the apparently unbreakable
ritualised links. Critical researchers constantly
try to see how processes 'overdetermine' the
meanings that cultural commodities have. Moral
ethnographers must become visible in the text,
'disclosing, illuminating, and criticising'
constraints and commodification.
There are 'rituals of cultural production and
consumption'(326) supported by complex discourses
and ideological processes. There is a 'racially
preferred gendered self'for each historical
period. These formations and the influences on
them must be investigated, and the main question
is 'how do these structures undermine and distort
the promises of a radically free democratic
society… How do these processes contribute to the
reproduction of systems of racial and gender
domination and repression in the culture?'
[Radically free democratic society is not defined,
class seems to have been ignored]. Critical social
sciences anti-foundational, so it is grounded not
in science, including any post positivist forms,
but rather 'in a commitment to a post-Marxism and
communitarian feminism with hope but no
guarantees'. The point is to see how power and
ideology operate in 'systems of discourse,
cultural commodities, and cultural texts' — how
words and texts 'play a pivotal part in the
culture's "decisive performances of race, class
[and] gender"'.
The evaluating criteria must be 'moral and
ethical'. Critical qualitative work 'blends
aesthetics, ethics and epistemologies'. Those who
have power 'determine what is aesthetically
pleasing and ethically acceptable' so they can be
no distinction between epistemology, aesthetics
and ethics [it is all a dreadful conspiracy and to
take it on, we must be politically engaged, now
rendered as 'aesthetics and ethics' close].
Communitarian feminists would agree: relations of
difference also 'answer to a political and
epistemological aesthetic'. All aesthetics and
standards are based on 'particular moral
standpoints'. There is no objective morally
neutral standpoint. An 'Afrocentric feminist
aesthetic (and epistemology) stresses the
importance of truth, knowledge, and beauty ("Black
is beautiful"). These are based on storytelling
and experiential and shared wisdom, 'derived from
local lived experience… lore, folktale and myth'
The approach involves 'a give-and-take and ongoing
moral dialogue between persons', and ethics of
care and of personal and communal responsibility.
It develops an aesthetic imagining how a truly
democratic society might look, 'including one free
of race prejudice and depression… Beauty and
artistry as well as movement, rhythm, colour and
texture in everyday life. It celebrates difference
and the sounds of many different voices. It
expresses an ethic of empowerment' [all slogans
really to rally the troops and show you belong —
academic virtue signalling].
The ethic 'presumes a moral community that is
ontologically prior to the person', which shared
moral values including love kindness and
neighbourliness. This 'embodies a sacred,
existential epistemology that locates persons in a
non-competitive, nonhierarchical relationship
[and] declares that all persons deserve dignity
and the sacred status in the world' [which seems
to contradict the central role of the community,
or perhaps assumes there will be no deviants]. It
'enables social criticism and engenders
resistance', helps us imagine new forms of
emancipation and 'enacts' them in dialogue [that
is engages in imaginary politics]. It sanctions
nonviolent forms of civil disobedience, 'if
necessary'.
It understands that 'moral criteria are always
fitted to the contingencies of concrete
circumstances, assessed in terms of those local
understandings that flow from a feminist,
communitarian moral ethic' [preposterously
self-contradictory].There are roots in liberation
theology, neo-Marxist work on the community, human
rights activism. It 'is [!] characterised by'
shared ownership of the research, community-based
analysis and a commitment to emancipatory
community action. In particular, in the form of
consumer research, it helps us '"release ourselves
from the constraints embedded in the social
media"' [the anthropology of struggling man
again]. [Repeating himself] interpretive work
founds social criticism and social action
[although it has no foundations]. Researchers must
'take an informed moral and ethical position…
Anchored in a specific community of moral
discourse'.
Taking sides is complex [referring to Becker].
Researchers must clarify their own value positions
and the 'so-called objective facts and ideological
assumptions that they attach' to them. (327) They
should then identify and analyse values in
positions contrary to their own. Then they should
show how appeals to ideology and objective
knowledge 'reflect a particular moral and
historical standpoint' which has to be shown to
disadvantage and disempower members of specific
groups. They then appealed to 'participate in,
feminist, communitarian ethic instead with all
that it implies [repeated from above]. The Black
Arts Movement, for example 'asked how much more
beautiful power, melody, play, novel, or film made
the life of a single black person' [and how the
fuck did they actually do that?]. We need to
engage in concrete steps to change situations, and
'they may teach consumers how to bring new value
to commodities and texts that are marginalised and
stigmatised by the larger culture' [traditional
academic task of renewing the Canon]. They need to
show how negative effects arise and how particular
texts 'misrepresent persons and reproduce
prejudice and stereotypes'. This utopian project
is to be based on new standards and new evaluation
criteria — the Black Arts Movement again suggested
that black art should be 'functional, collective,
and committed'[that is now avant-garde artist
should apply — compare with Stalinist Soviet
realism]. 'It would not be art for arts sake;
rather it would be art for our sake'. Black art
comes from the people and must be returned to the
people [it is Stalinist Soviet realism!] but more
beautiful and colourful than it was in real life.
'Such art is [!] committed, it is democratic, and
it celebrates diversity as well as personal and
collective freedom. It is not elitist' [the same
sort of proposal was to be developed for academic
work of course].
As a case study, we can read the hood movies.
Black and brown youths had already 'begun to
mobilise' around hip-hop culture and this was
'visible, complex, and commercially viable' film
companies and others attempted commodification of
hip-hop culture [and were successful, Denzin
argues]. Over 20 mainstream Hollywood films 'aimed
at this audience'were released, and had the effect
of creating spaces and battlegrounds for racial
violence, through the 'battlefields of cultural
representation'. A new war zone emerged 'in the
national popular imagination — the black and brown
hood', with drive-bys, rap. 'In the minds of many
[soft quantification] rap music meant racial
violence'. There were two forms action comedy or
cop buddy and also ones that emphasised
'didactics, social realist and social problems
messages [including Boyz 'N the Hood]. They were
utopian and 'shaped by a dialectic of fear and
hope' there were coming-of-age all male narratives
and 'a uniform Conservative moral message'. There
was no critical race, Marxist feminist or
postcolonial theories, but 'an neo-nationalistic,
is centralising, homophobic, masculinist, gender,
and identity politics'.
The American new right were already blaming people
of colour for problems in the ghetto, 'anchored in
the crack cocaine wars'. Hood films narrated
these. Subsequent[?] Police surveillance
contributed to the idea of the ghetto as of
violent or crumbling internal colony. Racial gangs
recruited units and 'soon young men were shooting
one another'. White America was isolated from the
violent ghetto.
The Hollywood films were not progressive or
subversive but created additional gender and class
divisions. 'Women [!] called the films misogynist'
and black and brown middle-class people objected
to the guns and drugs. Black activists 'said the
films were reactionary'. They did not attack
underlying ideologies and material conditions that
perpetuate racial oppression, even if there were
films made by black and brown filmmakers (328).
Such filmmakers were unwilling and unable to
attack the ideology, to expose the larger racial
apparatus — 'it is as if they are trapped by the
very violence they want to criticise'. Considered
as protest art, the films still 'enacted in the
centralising social problems ideology', based on
identity politics and the 'values of home and
community'. These and other democratic values were
assumed to be irrespective of race, and included
the myths of success, the values of the family,
romantic love, education and hard work [they
reproduced the categories of classic work on
American deviants — corner boy, college boy,
sporting hero, gangster]. They offered images of
community disorganisation apparently caused by
pathological individuals, young black or brown
males. Thus a societal condition of violence and
drugs was made to coincide with a personal problem
'(absent fathers)', a character defect
'(attraction to violence)', and of violent act.
These permitted a moral message involving comments
on individuals their problems and the wider
society. This was didactic, but also tautological.
Racial violence and so on a central social
problems creating social disorganisation,
producing a pathological community, experience
through various cultural signifiers like rap and
drug dealing. Violent youth have not been
successfully socialised, so the answer to social
disorganisation is clear — the police must help
the community get rid of the deviants, and normal
family discipline must be restored.
Critical consumer research will use different
interpretive criteria and takes sides, showing
'consumers how to find their own cultural homes'
inside global and local capitalism. It will help
them shape their own grounded aesthetics [with a
reference to Willis] that will be political and
personal. It deconstructs commodity ethics. Local
bricoleurs use other commodities as symbolic
resources to construct 'social and personal
identity'[of a sad and recuperative kind].
Practices like this show the complex interplay
between resistance and consumption and indicate
different ways in which consumers 'creatively use
the resources of popular culture for personal and
group empowerment'.
Grounded aesthetic activities like this are both
'vehicles and sites of resistance'. They can help
deconstruct negative racial images, or produce new
cultural images and slogans. The consumer becomes
an active player, and fresh meanings are given to
structural and cultural formations. Consumers can
critically evaluate the processes of
representation and commodification. [If they are
professors of cultural studies].
Critical scholars should make their own values
clear, but 'at the same time they should listen to
the perspectives and voices of many different
stakeholders'. They should advocate for the side
of the underdog and this will create critical
moral consciousness among consumers. The point
will be to argue that 'happiness is not
necessarily connected to the possession of
particular material objects' and that the 'desire
to possess is… Fermented, if not created, by
manufacturers and marketers' [good luck with
that].
The task is to show how particular consumption
patterns and choices reflect 'normative
ideologies', including 'current fashion'. [What
you make of this — 'research on adolescence shows,
for example, that peers, not family at the most
important influence on hairstyle, clothing, and
media consumption' citing a book by Grossberg et
al]. We should be thinking about attaining
'specific nonmaterial ethical and moral goals' not
just possessing material goods' (329). We should
show how 'advertising reproduces gender, racial,
sexual orientation, and social class stereotypes',
and how some consumer practices are harmful to
personal health and the environment. This involves
social critique and moral dialogue to identify the
'different gendered relations of cultural capital'
at work. Researchers should also evaluate programs
and make recommendations about consumption
practices and choices, 'advocating lines of action
that maximise consumer autonomy', and thus
becoming accountable for any consequences.
So there is a pressing need for this sort of
consumer research, with its 'dreams of a radically
democratic society where individuals "freely
determine their needs and desires"'. With this
seventh moment, 'this society can come into focus
— and perhaps into being — through the
implementation of the kinds of interpretive
practices outlined above'. This convinces him that
there is a vital moral and political role to play
'"in the new millennium"', including worrying
about threats to our place in the natural world.
We must therefore use a clear set of moral and
political goals to inform our radical interpretive
practices.
social theory
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